9/23/2020 Quickbooks For Mac Reviews 2018
QuickBooks has NO Customer Service. Their on-line 'chat' doesn't work at all. Also, they are false advertising by allowing a computer 'fix' service to advertise on their 'Support' page who wants to charge money to 'fix' your computer. My computer is not broken. QuickBooks does not have a number to call for questions. They are not helpful in the least. I'm looking for a different company. They are not user friendly.
Debbie of Jacksonville, FL Verified Reviewer
Original review: Aug. 24, 2019
Bottom Line: QuickBooks is the best online accounting application for small businesses, thanks to its depth, flexibility, and extensibility. It's easy to use, well designed, and built to serve a. Original review: Oct. I have used and liked Quickbooks Pro 2015 since 2015. Recently they began removing functionality from my version so it would basically be unusable in our small business. QuickBooks for Mac's online version can be accessed on from anywhere and any device. The online version provides more features than the desktop version, such as automatic scheduling and invoice sending, advanced security and access for up to five users.
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Original review: Aug. 23, 2019
I tried to enter my new CC (we run payroll through QB) It would not enter. I called and spoke to a rep as we tried to enter it using different Safari vs Chrome, restarting laptop etc etc. The rep informed me that QB is doing a system change over and that is what is causing the glitch. After the first portion of the call which lasted 49 minutes, I've been transferred to a tier one rep. The tier one rep would not speak to me directly but instead is standing next to the 1st rep speaking to him and the rep is relaying everything I am saying and back and forth.. a process that feels messy.
After another 46 minutes of them trying to figure out a way for me to ENTER MY CC INFO SO THAT I CAN PROCESS MY EMPLOYEES' PAYROLL the tier two rep tries to tell me that THIS IS A PAYROLL DEPARTMENT ISSUE and transfer me.. lol he actually tried to pawn me off after nearly two hours. Because I am here in the office late, I missed an important family dinner, and my employees will not be paid. Now here comes the cold water. When I asked the tier 1 rep what kind of fair compensation I should be expecting (they are basically holding by business hostage for no ransom.) the tier 1 relayed back that they don't compensate for issues like these.
Before he could transfer me back into queue I INSISTED that they hold while I get my CPA on the phone. I got her on the phone and she EXPLAINED to them that we are not setup on 'wholesale billing'. So the tier 1 had tried to pawn me off back into the queue after offering no apologies, no compensation and no solution.. In short this company will not show ANY sort of accountability when there is a mistake they even acknowledge they made.
3 hours in and I am writing this review while STILL on the call. Now I've been elevated to a tier 2. hopefully they can allow me the very basic services I pay for and someone will be spared such a horrible experience as I am having. The one highlight is the very first guy that answered the phone (Zane) tried to stick with the call past his quitting time. He even said it was totally unfair but there was nothing he could do to help. The glitch was bad enough, missing a very special family dinner, employees' direct deposits won't clear and childsupport payments will be late. The impact of this is far reaching and I PAY FOR A SERVICE I am not able to access. They are now telling me it will take up to 72 hrs to fix the issue.
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Cristina of Bay Harbor Islands, FL Verified Reviewer
Original review: Aug. 21, 2019
I have been trying to contact customer support and literally there is hell to go through to just get their number. On top of that there is no number to call they force you to choose 'call back'. They never did for hours and when they did the agent hang up on me. Horrible, horrible to work w QB online. They made it so complicated comparing to the Desktop. Very very frustrating. I do not recommend it due to lack of organization and support. Help serves for nothing. Very confusing and the simplest issues QB Online is making extremely hard.
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Dwayne of Charleston, SC Verified Reviewer
Original review: Aug. 14, 2019
Absolute trash. I’ve been lied to 13 times in 4 business days. DO NOT USE THEM. I am absolutely moving to another accounting system tomorrow. Their “support” people make up “policies” at free will. I was told after closing an account that I’ve had for 3 years that they would carry the credibility to our new account. Well, that didn’t happen and despite not having 1 SINGLE ISSUE with my payments in 3+ years, they’ve held 2/3 of my payments this month causing hundreds of overdraft fees and financial issues.
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Geisa of Clinton, MA Verified Reviewer
Original review: July 24, 2019
I set it up an account with Quickbooks (Intuit) as a reference from a co-worker. First time sending a invoice and using their online payment guess what, I haven’t see the money, they have charge all their fees, but has never made my payment. I am the one who has to chase them because they don’t call or contact you. After several attempts I finally talked with a different “department “ supposed to be by email only, and they say that my account hasn’t been verify by them. I want to laugh.
If it it’s not verified why they let me send invoice, and gave me the option to charge my client credit card. It doesn’t make any sense, and when you call customer service they look like they are robots talking the same thing over and over. Glad I fill out a claim with attorney general office. It’s frustrating not having answer and your money is there “suspended.” Very disappointing. Not recommended at all.
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4 people found this review helpful
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Huey of Katy, TX Verified Reviewer
Original review: July 23, 2019
The QuickBooks online has a 50% off deal and after I finished my 30 day trial I was told I wouldn't receive the 50 percent off after the trial and I didn't get anything from Chris other than you received a free trial instead of the discount so it was never a free trial. And the sales rep told me no mater if I talked to a manager I would never receive the 50% percent discount. Sales rep 'Chris **'.
2 people found this review helpful
Original review: July 20, 2019
Was told the platform was terrible by multiple business owners, but figured it was their users, not the software. Turns out, I was wrong. One of the Worst business mistakes I have made was having two of my companies switch to QBO to appease a new business partner; just cancelled one and am switching the other before the day is out.
I know you can't get mad at the customer service because they are just doing their job, but these people gave multiple excuses for charging 20x (yes, twenty-**-times) the fee for what was once a free ACH transfer. Turns out they falsify their advertisements, and while you can find 0% fees and $.50 fees for ACH all across their website and ads, they have a 'new' fee schedule buried in their website as well; good luck finding it until after you have ran a series of invoices and have already been charged the 'Non-refundable' fees.
As for the accounting software, it is mediocre at best (dozens of better alternatives, just Google it). The support is abysmal; didn't take me very long to speak with representatives, but after multiple calls to resolve separate issues (the other worthy of a negative review in-and-of itself), I was only able to close the merchant service account. Unfortunately these people work for a terrible company that will someday be bankrupt, not necessarily their fault. No business can be ran so deceptively, poorly, and incompetently and stay around; regardless of the old-market monopoly they are riding on. My advice: AVOID QUICKBOOKS ONLINE & INTUIT LIKE THE PLAGUE! You will thank me someday, trust me.
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Ezezew of Saint Peters, MO Verified Reviewer
Original review: July 5, 2019
This would be the worst accounting package that I have ever used. I have been using this company for last 7 years. Currently I found out I have been charged for none active contractors for last 4-5 years. Contractors wasn't active but been charged over $8000. When I call why I have been charged for this? they said that this contractors show as active in the system. I said even though you know no check or 1099 been written to this contractors? They didn't even care to give any credit. I spent about two hrs to resolve this issue but got nothing.
3 people found this review helpful
Rebecca of Littleton, CO Verified Reviewer
Original review: June 11, 2019
Intuit has made it almost impossible to cancel a subscription. If you decide to use their online system be aware that it will take several calls to close your account. I was ignored in the chat and all of the directions for canceling online were wrong.
9 people found this review helpful
Quickbooks For Mac Reviews 2018 CrossoverOriginal review: June 10, 2019
I use Quickbooks online. I have a mobile service and I need to be able to charge peoples credit card at their home. The majority of my customers pay via CC. Their iPhone app is currently broken so I am basically out of business. I asked that they reimburse my monthly fee for my inconvenience and they said no. I think it is time for me to find another provider.
9 people found this review helpful
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Pros
Cons
Overview
QuickBooks Mac is back! In 2016, QuickBooks Mac was discontinued and users were forced to wait out their last three years of support or switch over to QuickBooks Online. Now, QuickBooks has released a brand new 2019 version of QuickBooks Mac. According to QuickBooks:
Feedback from loyal customer highlighted just how important QuickBooks is for them. We’re excited to offer our first new QuickBooks Desktop for Mac products in 3 years.
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QuickBooks Mac is a locally-installed program designed specifically for Macs. The software combines the best of both worlds by joining together the feature set and accounting complexity of QuickBooks Pro with the ease of use and more modern UI of QuickBooks Online.
While many loyal Mac users are excited to see this software return, Intuit seems to have accomplished very little on the product during this three-year hiatus. The software is less buggy and runs more smoothly, but there are hardly any new features and there’s still not a single integration. These shortcomings paired with poor customer support, no payroll, and no payment processing put QuickBooks Mac out of the running for many small business owners.
Continue reading to see if the pros outweigh the cons for your business.
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Table of Contents
Pricing
Rating: Fair
QuickBooks Mac is locally-installed software. You can purchase a QuickBooks Desktop for Mac license for $299.95 directly from Intuit. The software can also be bought from resellers like Staples, Best Buy, or Amazon.
When you purchase a QuickBooks Mac license, the license will last you three years. After three years, QuickBooks drop support for the software. This means you’ll be forced to constantly update and repurchase the software. Fortunately, QuickBooks Mac can often be found at a discounted price at the Intuit store.
Intuit does offer a 60-day satisfaction guarantee. If you are not pleased with the purchase, you can return the software for a full refund. Representatives usually point to this guarantee rather than offering a free trial of the software. Don’t let that pressure you into purchasing before you’re ready, though; deep within the depths of the QuickBooks Community, you’ll find access a free 30-day trial. No credit card information is required for the trial, and you can uninstall the software at any time. Warning: Use of free trials may inhibit users from being eligible for software discounts upon purchase.
QuickBooks Mac License
Extra Costs
There are a few extra costs to be aware of before purchasing QuickBooks Mac.
Cloud-Based Or Locally-Installed
QuickBooks Mac is a locally-installed program, although internet is required for certain functions (like payroll, downloading the software, and product updates). QuickBooks Mac has also added a brand new feature where you can share data between computers using iCloud.
Hardware & Software Requirements
Rating: Good
QuickBooks Mac is compatible with macOS v10.12 (Sierra) or higher. Exporting data requires Apple Numbers (v3.5) or Microsoft Excel 2016 or later. Contact Intuit directly for more information on QuickBooks Mac’s computer requirements.
Specific Size Of Business
QuickBooks Mac is designed for small businesses that have no more than three users. The software has the in-depth accounting features required to run most small businesses. The sheer number of features and learning curve may be too much for micro-businesses, and the software is not ideal for larger businesses that require payroll, integrations, or more than three users.
QuickBooks Desktop for Mac does support multiple companies and there are users permissions available.
Accounting Method
Rating: Excellent
Both accrual and cash basis accounting.
Ease Of Use
Rating: Good
QuickBooks Desktop products generally have incredibly steep learning curves. While QuickBooks Mac can be difficult to navigate at times, the software is much easier to learn than QuickBooks Pro and has a much fresher, more attractive UI. It’s a sort of happy medium between QuickBooks Pro and QuickBooks Online if you will. As a Mac user for 10-years, I found this software easy to use and understand. My only complaint is that oftentimes certain features only appear as icons, leaving you guessing what on earth each button means.
Features
Rating: Good
QuickBooks Mac has an impressive number of features, although not all of these features are as fully developed as Intuits other accounting products. Here is a summary of the best QuickBooks Mac has to offer:
Customer Service & Support
Rating: Poor
QuickBooks is notorious for poor customer support. Unfortunately, QuickBooks Mac is no exception. While phone support wait times are quite short for a QB product, it’s clear that Intuit’s focus is on its other software. There is no email support and other support resources are limited. Plus, you have to pay an extra $89.95 every three months for phone support.
QuickBooks Mac has made it easier to find customer support since the 2016 version, and the help center is better organized with dozens of how-to articles. The saving grace for QuickBooks Mac is that the help center can be accessed directly from within the software — and the Little Square resource provides tons of support resources and business tips.
Here are all of the support options QuickBooks Mac offers:
User Reviews
Rating: Fair
Negative Reviews & ComplaintsQuickbooks For Mac Reviews 2018 Nissan
The issue with finding QuickBooks Mac reviews is that all QuickBooks products tend to be lumped together — Pro, Online, Mac, Payroll, etc. For example, ConsumerAffairs features the biggest collection of negative Intuit reviews with the company receiving only 1/5 stars. However, most reviews are not about Quickbooks Mac and revolve around Intuit’s other products (like Turbo Tax and Mint).
From customer reviews that are specific to QuickBooks Mac, user experiences seem split fairly evenly between negative and positive, with a slight lean toward the positive. Here are some of the most common criticisms:
Positive Reviews & Testimonials
QuickBooks Mac receives 7.8/10 stars on Trust Radius (based on 63 ratings), 4/5 stars on SoftwareAdvice (based on 313 reviews), and 3.3/5 stars on Amazon (based on 109 reviews). Not all of the reviews making up these ratings are specific to QuickBooks Mac, but there are enough obvious QuickBooks Mac reviews to glean that users usually like the software and many are happy the software has been revived. Here is what users like best about QuickBooks Mac:
Here is what a few users are saying about the software:
I use QuickBooks for Mac to manage all of my finances for my consulting company. It’s incredibly helpful to organize receipts and invoices with the multiple clients I work alongside.
It’s QuickBooks, it runs on a Mac, now my life is complete.
Best of all the bookkeeping and accounting programs I have used, they have thought of everything. I continued to use Quickbooks even after I sold my business. It works great for your home accounting. I couldn’t balance my checkbook without it.
The Apple Platform is not known for its user-friendliness with many of the accounting softwares out there so QuickBooks coming to Mac was very welcome. The user interface is intuitive, simple to use, and the exportable data is exactly what you would need.
Integrations & Add-Ons
Rating: Poor
One of the biggest downfalls of QuickBooks Mac is that there are no integrations, not even to QuickBooks Payments. While the company focuses the majority of their integrations effort on QuickBooks Online (which has over 400 integrations), even QuickBooks Pro, Premier and Enterprise all have upwards of 200 integrations. So it is incredibly disappointing that QuickBooks Mac doesn’t have a single integration.
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Security
Rating: Poor
With locally-installed software, data security is primarily up to you; this is even more so the case for QuickBooks Mac users. QuickBooks Pro provides automated back-ups and data encryption to Windows users at an extra cost. Unfortunately, this service is unavailable for Mac users. QuickBooks does offer good online resources for learning about protecting your computer.
Read our article How to Keep Your Locally Installed Accounting Software Securefor more information on protecting your data.
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Final Verdict
QuickBooks Mac is a full-featured accounting solution with ample capabilities and a well-organized, modern design. Job costing, class tracking, contact management, to-do lists, reports, and expense tracking are only a few of the many features this software has to offer. QuickBooks Mac is also one of the few programs designed specifically for Mac users.
However, the software is not without its faults. There are no integrations, no payroll, no multi-currency support, and live bank feeds aren’t live (you have to manually refresh them every time you want to see updated banking information).
It seems to me that Intuit puts very little care into their QuickBooks Mac product. After three years, the company has hardly made any improvements to the software. They have very limited customer support options and every time you talk to a customer support representative they try to force you to switch to QuickBooks Online. It seems to me that businesses shouldn’t hold their breath for QB Mac to fix issues like lack of payroll and integrations because Intuit is just going to point users to QBO rather than updating their QuickBooks Desktop for Mac product.
Because of this, I recommend shopping around before you commit to QB Mac. Take a look at our other Best Accounting Software For Macs alternatives, and don’t forget to use the free trial of the software before purchasing.
Chelsea Krause
Chelsea Krause is a writer who has specialized in accounting for over three years and is a QuickBooks Certified User. She has a BA in English & Creative Writing from George Fox University and studied at the University of Oxford as well. She has been quoted in Forbes and her work appears in Startup Nation, Small Business Bonfire, and Women on Business.
To learn more about how we score our reviews, see our Accounting Software Rating Criteria. Comments are closed.
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